Effective Date: December 22, 2024

Welcome to Urbaan LLC (“Urbaan,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website https://urbaan.net/ and our digital marketing agent services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Description of Services

Urbaan provides digital marketing agent services, including but not limited to search engine optimization (SEO), search engine advertising (SEA), social media marketing, email marketing, content creation, website development, and inbound marketing strategies. Services are tailored to meet the specific needs of our clients.

3. User Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms. By using our services, you represent and warrant that you meet these eligibility requirements.

4. Account Registration

To access certain features of our services, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • Promptly update any changes to your information
  • Accept responsibility for all activities under your account

5. Service Agreement and Payments

5.1 Service Contracts

Specific services will be outlined in individual service agreements or proposals. These agreements will detail the scope of work, deliverables, timelines, and pricing.

5.2 Payment Terms

Payment terms will be specified in your service agreement. Generally:

  • Payments are due according to the agreed-upon schedule
  • Late payments may incur additional fees
  • We reserve the right to suspend services for non-payment

6. Refund and Cancellation Policy

6.1 Service Cancellation

Clients may cancel services according to the terms specified in their service agreement. Cancellation requests must be submitted in writing. Early cancellation may result in fees for work already completed.

6.2 Refund Policy

Refunds are evaluated on a case-by-case basis. Generally, payments for completed work or services already rendered are non-refundable. Refund requests must be submitted within 30 days of payment.

7. Intellectual Property Rights

7.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Urbaan LLC or its licensors and is protected by intellectual property laws.

7.2 Client Content

Clients retain ownership of content and materials they provide. By submitting content to us, you grant Urbaan a non-exclusive license to use, modify, and display such content for the purpose of providing our services.

7.3 Work Product

Upon full payment, clients receive rights to deliverables as specified in the service agreement. Urbaan retains the right to showcase completed work in portfolios and marketing materials unless otherwise agreed.

8. User Conduct

You agree not to:

  • Use our services for any unlawful purpose
  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit harmful code or malware
  • Attempt to gain unauthorized access to our systems
  • Engage in activities that could harm our reputation or services

9. Service Performance and Results

While we strive to deliver high-quality digital marketing services, we cannot guarantee specific results such as search engine rankings, website traffic increases, or conversion rates. Marketing outcomes depend on various factors beyond our control, including market conditions, competition, and algorithm changes.

10. Limitation of Liability

To the fullest extent permitted by law, Urbaan LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for services in the six months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Urbaan LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of our services or violation of these Terms.

12. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of our business relationship. This obligation survives the termination of services.

13. Third-Party Services

Our services may integrate with or link to third-party platforms and services. We are not responsible for the content, functionality, or privacy practices of these third parties.

14. Modifications to Services and Terms

We reserve the right to modify or discontinue our services at any time. We may also update these Terms periodically. Continued use of our services after changes constitutes acceptance of the modified Terms.

15. Termination

Either party may terminate services according to the terms specified in the service agreement. We reserve the right to terminate or suspend access to our services immediately for violations of these Terms.

16. Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions.

16.2 Arbitration

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Sheridan, Wyoming.

17. Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and Urbaan LLC regarding the use of our services.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Contact Information

For questions or concerns regarding these Terms, please contact us :

Business Hours:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 4:00 PM
  • Email: info@urbaan.net
  • Phone: +1 (307) 3105745

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.